Shipping & Returns

Shipping & Delivery

Free Shipping: All items on our site ship for free within the Continental United States! Select items on our site ship for free in Canada.

Please contact info@okioki.com for more information regarding our shipping policy in Canada and in the Continental United States.

We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully matched to a delivery company to provide you with an exceptional delivery experience. OkiOki does not ship to P.O. Boxes. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or by phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. 

Small Parcel: We ship smaller, lighter, items via FedEx ground. FedEx provides the fastest and most reliable method of shipping for most of our items. On average, orders ship out within 1-2 days of placing your order. 

Truck Freight: Some items we sell are too large or are too heavy to ship using FedEx. These packages are shipped by local trucking companies, and are delivered curbside (meaning that you will be responsible for carrying the product from the curb into your house or apartment). For these large items the shipping carrier will call you in advance of the delivery to schedule an appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm Monday through Friday. Please keep in mind that you may need a couple of people to help bring these items into your home.

Standard Return / Refund Policy

If you are not 100% satisfied with your item return it for a refund within one year of your purchase.

If an item looks damaged or parts are missing, please email us at, customerservice@okioki.com and we’ll send a replacement. All we’ll need is an order number.

If your order is shipped by a local truck carrier, and is damaged, be sure to indicate this on the delivery receipt when you sign to accept the furniture. If the package is significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

*Free RETURN Shipping is not applicable to bulk orders.