Frequently Asked Questions

Popular Questions

How long until I can sleep on my OkiOki mattress?
Although you can sleep on your OkiOki mattress right away, it could take up to 48 hours for the mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
How long does the OkiOki mattress take to expand?
It should happen instantly! In certain rare cases, you may need to wait 48 hours for your mattress to fully expand.Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. 

Payments

What is the mattress recycling fee?
In 2018 a law passed in California, Connecticut, and Rhode Island mandating all retailers to collect a small fee at check-out for each mattress sold. These fees are intended to fund recycling efforts in each of these states. The Mattress Recycling Council (MRC), a non-profit organization established by the mattress industry, manages the program. The MRC utilizes a network of organizations to effectively pick up, transport and recycle old mattresses within the new government regulations. To learn more about the initiative, visit mattressrecyclingcouncil.org.
Do you offer financing?
We are happy to be able to offer a range of financing options through our partnership with Affirm. This will be offered at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and G Pay.

Product

Do OkiOki mattresses have a weight limit?
OkiOki mattresses do not have a weight limit. Our mattresses are built for all different body types. Take our sleep quiz to see which mattress is best for you. 
Does my mattress have to be rotated? Will it sink over time?
Our mattresses do not need to be rotated and are built to last 10 years. If your mattress is sinking, this is covered under our 10-Year warranty.
Will standard sized sheets work with my OkiOki?
Yes, all standard sheets should fit your new OkiOki mattress. 
How do I know which mattress is right for me?

Try our sleep analysis quiz to find out which mattress we think would be best suited for you. If you don’t want to take our sleep quiz you can find general recommendations below. Don’t forget that no matter what you choose, you get 365 nights to try it out. If you aren’t satisfied, we make it easy for you to return your mattress and purchase a new one that will be a better fit.


OkiSoft

OkiEasy

OkiFlex

OkiFirm

Sleep position

Side

Side / Stomach

Back / Stomach

Back

Firmness Preference

Soft, plush feel

Soft, but supportive feel

Supportive feel

Firm feel
What certifications do OkiOki mattresses have?
  • All of our foams have CertiPUR-US® and OEKO-TEX® certifications that ensure they are safe and non-toxic.
  • CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).
  • OEKO-TEX® approved means that our products are safe for the environment and free of banned Azo colourants, formaldehyde, pentachlorophenol, cadmium, nickel, and numerous other harmful chemicals.
Do the OkiOki mattresses transfer movement?
Our mattresses are designed with memory foam that does not transfer movement.
What are the dimensions of my OkiOki mattress?

All Hybrid mattresses are 11” high and all memory foam mattresses are 10” high.

The following dimensions apply across all of our hybrid mattress options:

Twin- 39 x 75 x 11
Twin XL- 39 x 80 x 11
Full- 54 x 75 x 11
Queen- 60 x 80 x 11
King- 76 x 80 x 11
Cali King- 72 x 84 x 11

The following dimensions apply across all of our memory foam mattress options:

Twin- 39 x 75 x 10 
Twin XL- 39 x 80 x 10
Full- 54 x 75 x 10
Queen- 60 x 80 x 10
King- 76 x 80 x 10
Cali King- 72 x 84 x 10

How much does an OkiOki mattress weigh?

OkiEasy:

Twin - 58.3 
Twin XL - 61.14
Full - 79.97
Queen - 96.65
King - 121.55
Cali King - 124.3

OkiFlex:

Twin - 56.12
Twin XL - 58.54
Full - 78.76
Queen - 92.84
King - 114.4
Cali King - 121.88

OkiSoft:

Twin - 37.73
Twin XL - 39.42
Full - 50.6
Queen - 59.18
King - 75.9
Cali King - 77.66

OkiFirm:

Twin - 39.58
Twin XL - 40.7
Full - 52.8
Queen - 64.24
King - 78.32
Cali King - 80.52

How do I care for my OkiOki mattress cover?
Each OkiOki mattress has a machine washable cover with a zipper, which allows for easy cover removal.
How often should I replace my mattress?
Although this number may vary depending on how often you use your mattress and how well you take care of it, our OkiOki mattresses are designed with long-term durability and made to last 10 years.
What’s inside my OkiOki mattress?
Check out our mattress comparison page to see what is inside each of our mattresses.
Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. 
Where are your products made?
We source our materials all over the world. Our foam is manufactured in Vietnam, our pocket-coils in China, our fabric in Indonesia, etc. We are a global company who has spent two years researching and developing this mattress, finding the best materials at the most cost-effective prices! In fact, it is our global foot-print that gives us a HUGE price advantage.
There are no harsh chemicals used in the manufacturing process and the process is highly regulated. We have two certifications (OEKO-TEX and CertiPUR-US) that certify both the fabric and foams used in each of our mattresses. 

Shipping/Returns

Can you ship to an APO or PO Box?
Unfortunately, we cannot ship to an APO or PO Box at this time.
Do you deliver on Saturday and Sunday?
Yes! We deliver our packages Monday - Saturday.
What happens to my returned products?
Our intention is to recycle 100% of all returned mattresses.
What’s your return policy?

We offer a 365-Night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked! Let us know if you’re not 100% satisfied and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.

When will I receive my OkiOki mattress?

Once your order is received, our products usually ship in 1-2 business days. After your products have shipped, you can expect delivery between 5-7 business days.

Can I specify a delivery date?
Unfortunately, we are unable to 100% guarantee an exact shipping date due to the use of a third party for shipping.
How much does shipping cost?
Shipping is 100% free unless you are in Hawaii or Alaska.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.

Setup

How do I get rid of my old mattress?
There are a few options that can be used in order to get rid of an old mattress. The most cost-effective option is a charitable organization such as Habitat for Humanity or the Salvation Army. This could take up to a week but is free! Another option is recycling companies, which should be quicker but more expensive. A few examples are 1-800-GOT-JUNK, ERS Hauling Solutions, Renewable Recycling, Junk King, and LoadUp.
Does the mattress need a box spring?
You do not need to use a box spring, but you will need to use some sort of foundation. If you are not using a box spring you will need to use a bed with cross-slats, a bunkie board, or anything that will serve as a foundation. 
Does an OkiOki mattress off-gas?
Although there may be a brief “new mattress” smell, all of our foams are non-toxic and will not give off a strong off-gassing smell. If there is a faint smell, the odor should dissipate within a few days.
Do I need to keep my OkiOki box?
Nope! Once your mattress has been removed, you no longer need your box.
Can I use an adjustable base?
You can! Our mattresses are designed to work with a variety of bed frames including an adjustable base.
How long until I can sleep on my OkiOki mattress?
Although you can sleep on your OkiOki mattress right away, it could take up to 48 hours for the mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
How long does the OkiOki mattress take to expand?
It should happen instantly! In certain rare cases, you may need to wait 48 hours for your mattress to fully expand.Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
How long can my OkiOki mattress stay in the box?
We recommend opening the mattress within 30 days of receiving the order.

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