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Introducing OkiOki Sofas! Now 15% off with code SOFASTYLE.
50% off a Twin or Twin XL when you buy a Queen, King, or CAL King mattress! Code: OKIOKIBUNDLE

Frequently Asked Questions

Popular Questions

What's the best pillow for my sleep position?
Our research shows nearly everyone shifts around during the night, so we set out to design a single pillow that could accommodate all sleep positions. Whether you like to sleep on your side, back, or stomach, you’ll feel supported by this pillow.
Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. Each of the Mid-Century Furniture Collection pieces has a 3-year warranty. And all Bedding products have a 3-year warranty.

Product

Are all the Tufted Sofa cushions reversible, including the back cushions?
No, the cushions are not reversible and come attached to the sofa allowing for ease of installation and transportation.
Are all the Channel Sofa cushions reversible, including the back cushions?
No, the cushions are not reversible and only come in one usable colorway. However, the seat cushions are removable allowing for ease of cleaning.
How plush are the sofa cushions?

Our cushions covers are made out of a polyester fabric which is designed to provide a comfortable and plush seat, while also adding functional attributes that include strength, durability, and resistance to abrasion, mold, and mildew.


The cushions are filled with polyester fiber-filled hollow strands which are pumped full of air. The aerated hollow strands are designed to compress with pressure, giving it a much softer sit than foam as well as a plump appearance and longer lifespan. As the air is expelled from the cushion covers during use, the cushions will need plumping to return air back into the fibers.

What are the benefits of a platform bed?
Because foundations and box springs are no longer necessary, platform beds are a cost-efficient alternative and require fewer accessories to make an attractive, comfortable sleep setup.

If you struggle with restless nights or squeaky springs, switching to the flatter profile of a platform bed may offer relaxing firmness. Slatted styles ventilate your mattress, reducing the buildup of allergens and mildew. Many platform bed frames also sit low to the ground, making a bed-skirt unnecessary and allowing children to climb up with ease.
What is a platform bed?
A platform bed is an alternative bed frame that features a supportive surface in the form of a solid, raised platform of slats that the mattress directly rests upon. It negates the need for a box spring like that of a traditional frame. The slats are usually built into the frame, but some beds come with a removable slatted rack. Platform beds are often sold without headboards and footboards, making it easy to customize any bed that accommodates attachment hardware. If you are always searching for more space, look for storage beds with drawers built into the platform or headboard shelving that can be attached to the platform.
Will your mattress protector make my mattress sleep hotter?
We specifically designed our mattresses so they would sleep cool, and we designed a protector that would do the same.

To ensure a cool, pleasant sleep environment, our team also chose a breathable film to keep airflow at a maximum. In the protector, the protective film is sandwiched by a polyester knit fabric — the same material used in premium athletic wear to keep people cool when they're breaking a sweat. It has an integrated spacer layer, so air flows through it easily to keep things nice and breezy.
What's the difference between a mattress protector and a mattress pad?
Purchasing a protector means you have the intention of preserving your investment by ensuring it won't be damaged. This is different than a pad, which generally implies changing the comfort of the bed. We leaned toward the former since we already love the feel of our mattresses!
How do I clean my Mid-Century Furniture?
We recommend cleaning with water and a soft cloth ONLY.
Do the drawers of the Mid-Century Dressers have any kind of chemical smell?
No, you should not be able to smell any lingering chemical scent. You may, however, smell the natural aromas that are inherent to wood.
Do the drawers of the Mid-Century Dressers come out completely?
Our drawer has a mechanism in order to prevent the drawer from falling. However, each can be fully removed with a little maneuvering.
Is there a center support for the Mid-Century Bed?
Yes, there are support legs in the center of the bed for the Full, Queen, and King size beds.
How far apart are the slats of the Mid-Century Bed?
This depends on the size bed you are looking to purchase.
  • Queen, King, Twin XL: 3.3 inches
  • Twin, Full: 2.9 inches
  • Cal King: 3.6 inches
What is the weight limit the Mid-Century Bed can support?
Our bed frame can support well over 600 lbs! Note: this does not include the weight of the mattress. With our Queen, King, and CAL King sizes, the bed can support up to 800 lbs!
What is the height of the Mid-Century Bed from the floor to the slats?
It is just over 12.5” from floor to slats.
Will my mattress move around on the Mid-Century Bed? It looks like there isn’t any mechanism keeping it in place.
No, your mattress will not move around on the Mid-Century Bed. Our mattress is designed to fit perfectly within the Mid-Century Bed. In addition, the bottom of the mattress will create friction with the Bed slats, to keep it in place.
Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. Each of the Mid-Century Furniture Collection pieces has a 3-year warranty. And all Bedding products have a 3-year warranty.
Do OkiOki mattresses have a weight limit?
OkiOki mattresses were designed for a couple weighing 600 lb. Our mattresses are built for all different body types. Take our sleep quiz to see which mattress is best for you.

Shipping/Returns

How much does shipping cost?
Shipping is free within the Continental US.
What happens to my returned mattress?
Our intention is to recycle 100% of all returned mattresses. When recycling is not possible, we will donate to a local charity. 
What’s your return policy?

For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked! Let us know if you’re not 100% satisfied and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.

For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked! Let us know if you're not 100% satisfied and we'll arrange to have the item removed and immediately refund you in full. 

Do you ship internationally?
We ship to Canada, but have not expanded beyond North America at this time.

Financing

Do you offer any coupon or promo codes?

While we offer everyday low prices, there are promo codes floating around the internet. We'll save you the need to Google, though. Please check out our latest offers and deals on our official promo code page. It will always feature the very best deal than anywhere else on the internet, we promise.

 

*offers cannot be used on gift cards or already discounted items*

Does Affirm do a credit check, and how does it impact my credit score?
Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.
How does Affirm approve borrowers for loans?
Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number. Affirm then uses this information to verify your identity and make an instant loan decision. Loan decisions are based not only on your credit score, but also on several other data points.  This means that you may be able to obtain financing from Affirm even if don’t have an extensive credit history.
Why was I prompted to enter my income?
Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.
Why was I asked to verify my identity?
If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN, or requesting a photo of your ID. Affirm takes these steps, in some cases, to counter fraud and provide the most accurate credit decision they can.
Why was I denied financing by Affirm?

The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn’t able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately, Affirm’s decision is final.

Will I see how much interest I am paying prior to accepting my loan?
Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.
Why was I prompted for a down payment?
Affirm isn’t always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can’t be changed and must be made upon confirming your loan and before the loan offer expires.
Why was my bank not listed?

Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with another payment method.

Why was I prompted for my checking account?

Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials—they are transmitted securely to your bank.

If Affirm asks you to link your checking account, Affirm won’t be able to offer you credit if:

1) Your bank is not listed

2) You choose not to link your checking account

3) You don’t use online banking

4) The username and/or password you provide is incorrect

5) You're unable to successfully connect your checking account

How is interest on an Affirm loan calculated?

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.   

Why is my Affirm interest rate so high?

When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/

When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.  

Setup

Do the Tufted Sofa cushions have removable covers? And are they machine washable?

No, the tufted sofa is designed with all cushion covers attached to the sofa allowing for ease of installation and ease of transportation.

This sofa can be spot treated with mild laundry detergent and a damp cloth. Use a light dabbing motion to apply the detergent with a microfiber towel following up with a clean cloth dipped and wrung out with cold fresh water to rinse away the solution.

*Test your cleanser on a small, discreet section of the sofa first.

Do the Channel Sofa cushions have removable covers? And are they machine washable?

No, the seat and pillow cushions covers are not removable but can be easily spot treated. The sofa can be spot treated with mild laundry detergent and a damp cloth. Use a light dabbing motion to apply the solution with a
microfiber towel following up with a clean cloth dipped and wrung out with cold fresh water to rinse away the solution. The seat and cushion covers are also machine washable.

*Test your cleanser on a small, discreet section of the sofa first.

Can the sofa feet be removed for easier elevator access?
Yes, the feet are easily removable with no additional tools required for removal or re-installation.
How do you clean an upholstered bed?
Since even the most meticulous individuals can spill occasionally, and our skin and hair oils lead to color changes over time, knowing how to care for your upholstered bed will protect your purchase for years to come. Vacuum and steam clean fabric regularly to keep your upholstered bed frame as clean if possible. Applying fabric cleaner spray clears away odors and freshens your space. Blot, don’t rub, stains, and clean with mild soap and water.
Do I need a box spring with a platform bed?
Because foundations and box springs are no longer necessary, platform beds are a cost-efficient alternative and require fewer accessories to make an attractive, comfortable sleep setup.

If you struggle with restless nights or squeaky springs, switching to the flatter profile of a platform bed may offer relaxing firmness. Slatted styles ventilate your mattress, reducing the buildup of allergens and mildew. Many platform bed frames also sit low to the ground, making a bed-skirt unnecessary and allowing children to climb up with ease.
What kind of pillow cases can I use?
100% cotton, open-ended pillowcases. Using another fabric blend or material may take away the cooling effect of the pillow. Do not use pillow protectors since they will take away the cooling effect of the pillow. Pillow protectors are also not needed since the OkiPillow is washable and dryable.
How do I clean my OkiPillow?
Cleaning the pillow is easy:
Step 1: Pretreat Obvious Stains with stain remover or Heavy Duty HE Laundry Detergent. Work in the stain remover with a soft brush and allow to work for at least fifteen minutes before washing the entire pillow.
Step 2: Unzip the pillow cover and remove the inner pillow filling.
Step 3: Place both in the washing machine and wash with cool water and a mild detergent (1 or 2 teaspoons) on the gentle cycle. Run the rinse cycle twice.
Step 4: Fluff the pillow before placing into the dryer. Tumble dry low to medium heat with dryer balls (or clean tennis balls).
Do I need to fluff the OkiPillow?
Yes, it’s best to fluff your pillow often (daily, if possible) to keep it looking and feeling fresh. Our pillow’s fill is specifically designed so that it can be revived and returned to its original puffiness with just a quick fluff.
How do I care for my OkiOki Mattress Protector?
We recommend washing the mattress protector before using it for the best fit on your bed. Please note this could take multiple washes.

For best results, we recommend you machine wash on warm and tumble dry low. It will be tempting to wash and dry on hot — resist this urge! Heat drying could cause delamination and shrinkage. We want your protector to last as long as possible. We do not recommend dry-cleaning the mattress protector.
Do I need tools to put the Mid-Century Furniture together?
All of the tools required for furniture assembly are provided within your OkiOki box.
Does the furniture require assembly?
Minimal assembly is required for the Nightstand, 3 Drawer, and 5 Drawer Dresser. Our Bed requires 2 adults for assembly.
Why do OkiOki mattresses need a foundation?
Every mattress requires a system that supports the entire underside of the mattress. A foundation is only required with a metal bed frame. Alternatively, you could purchase a bed frame with cross-slats that would support your mattress.
(Foundation/Furniture) How do I know which bed setup is best for me?
Both are great options. This comes down to personal preference!
Can I put my mattress directly on the Metal Bed Frame?
No, the mattress requires additional support. In order to properly use the metal frame, a Box Foundation is also required. OkiOki currently offers a Box Foundation that pairs perfectly with this Metal Bed Frame.
Does the mattress need a box spring?
You do not need to use a box spring, but you will need to use some sort of foundation. If you are not using a box spring you will need to use a bed with cross-slats, a bunkie board, or anything that will serve as a foundation. 

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