Due to COVID-19, we are experiencing shipping delays.
Due to COVID-19, we are experiencing shipping delays.
Due to COVID-19, we are experiencing shipping delays.
Due to COVID-19, we are experiencing shipping delays.

Frequently Asked Questions

Popular Questions

Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. Each of the Mid-Century Furniture Collection pieces has a 3-year warranty. And all Bedding products have a 3-year warranty.
How long until I can sleep on my OkiOki mattress?
Although you can sleep on your OkiOki mattress right away, it could take up to 48 hours for the mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.

Product

Will your mattress protector make my mattress sleep hotter?
We specifically designed our mattresses so they would sleep cool, and we designed a protector that would do the same.

To ensure a cool, pleasant sleep environment, our team also chose a breathable film to keep airflow at a maximum. In the protector, the protective film is sandwiched by a polyester knit fabric — the same material used in premium athletic wear to keep people cool. It has an integrated spacer layer, so air flows through it easily to keep things nice and breezy.
What's the difference between a mattress protector and a mattress pad?
Purchasing a protector means you have the intention of preserving your investment by ensuring it won't be damaged. This is different than a pad, which generally implies changing the comfort of the bed. We leaned toward the former since we already love the feel of our mattresses!
How do I clean my Mid-Century Furniture?
We recommend cleaning with water and a soft cloth ONLY.
Do the drawers of the Mid-Century Dressers have any kind of chemical smell?
No, you should not be able to smell any lingering chemical scent. You may, however, smell the natural aromas that are inherent to wood.
Do the drawers of the Mid-Century Dressers come out completely?
Our drawer has a mechanism in order to prevent the drawer from falling. However, each can be fully removed with a little maneuvering.
Is there a center support for the Mid-Century Bed?
Yes, there are support legs in the center of the bed for the Full, Queen, and King size beds.
How far apart are the slats of the Mid-Century Bed?
This depends on the size bed you are looking to purchase.
  • Queen, King, Twin XL: 3.3 inches
  • Twin, Full: 2.9 inches
  • Cal King: 3.6 inches
What is the weight limit the Mid-Century Bed can support?
Our bed frame can support well over 600 lbs! Note: this does not include the weight of the mattress. With our Queen, King, and CAL King sizes, the bed can support up to 800 lbs!
What is the height of the Mid-Century Bed from the floor to the slats?
It is just over 12.5” from floor to slats.
Will my mattress move around on the Mid-Century Bed? It looks like there isn’t any mechanism keeping it in place.
No, your mattress will not move around on the Mid-Century Bed. Our mattress is designed to fit perfectly within the Mid-Century Bed. In addition, the bottom of the mattress will create friction with the Bed slats, to keep it in place.
Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. Each of the Mid-Century Furniture Collection pieces has a 3-year warranty. And all Bedding products have a 3-year warranty.
Do OkiOki mattresses have a weight limit?
OkiOki mattresses were designed for a couple weighing 600 lb. Our mattresses are built for all different body types. Take our sleep quiz to see which mattress is best for you.
Does my mattress have to be rotated? Will it sink over time?
Our mattresses do not need to be rotated and are built to last 10 years. If your mattress is sinking, this is covered under our 10-Year warranty.
Will standard sized sheets work with my OkiOki?
Yes, all standard sheets should fit your new OkiOki mattress. 

Shipping/Returns

How much does shipping cost?
Shipping is free within the Continental US.
What happens to my returned mattress?
Our intention is to recycle 100% of all returned mattresses. When recycling is not possible, we will donate to a local charity. 
What’s your return policy?

For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked! Let us know if you’re not 100% satisfied and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.

For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked! Let us know if you're not 100% satisfied and we'll arrange to have the item removed and immediately refund you in full. 

Do you ship internationally?
We ship to Canada, but have not expanded beyond North America at this time.

Financing

Do you offer any coupon or promo codes?

While we offer everyday low prices, there are promo codes floating around the internet. We'll save you the need to Google, though. Please check out our latest offers and deals on our official promo code page. It will always feature the very best deal than anywhere else on the internet, we promise.

Does Affirm do a credit check, and how does it impact my credit score?
Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.
How does Affirm approve borrowers for loans?
Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number. Affirm then uses this information to verify your identity and make an instant loan decision. Loan decisions are based not only on your credit score, but also on several other data points.  This means that you may be able to obtain financing from Affirm even if don’t have an extensive credit history.
Why was I prompted to enter my income?
Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.
Why was I asked to verify my identity?
If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN, or requesting a photo of your ID. Affirm takes these steps, in some cases, to counter fraud and provide the most accurate credit decision they can.
Why was I denied financing by Affirm?

The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn’t able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately, Affirm’s decision is final.

Will I see how much interest I am paying prior to accepting my loan?
Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.
Why was I prompted for a down payment?
Affirm isn’t always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can’t be changed and must be made upon confirming your loan and before the loan offer expires.
Why was my bank not listed?

Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with another payment method.

Why was I prompted for my checking account?

Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials—they are transmitted securely to your bank.

If Affirm asks you to link your checking account, Affirm won’t be able to offer you credit if:

1) Your bank is not listed

2) You choose not to link your checking account

3) You don’t use online banking

4) The username and/or password you provide is incorrect

5) You're unable to successfully connect your checking account

How is interest on an Affirm loan calculated?

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.   

Why is my Affirm interest rate so high?

When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/

When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.  

What are Affirm’s fees?
The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fees.  
Why can't customers outside the U.S. use Affirm?

Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.

If I return an item, how do refunds work?

A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.

If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.

How do I make my payments?

Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don’t risk missing a payment.

Follow these steps to make a payment:

  1. Go to www.affirm.com/account.
  2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
  3. Enter this security PIN into the form on the next page and click Sign in.
  4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
  5. Make a payment using a debit card or ACH bank transfer.
Am I able to obtain a refund after my purchase?
Refunds can be processed up to 365 days from the date your order is placed.
Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
You cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.
How long does it take to get my money back in the event of a return?
A refund credit appears in your account within three to ten business days, depending on your bank’s processing time.

Setup

How do I care for my OkiOki Mattress Protector?
We recommend washing the Mattress Protector before using it for the best fit on your bed. Please note, this could take multiple washes.

For best results, we recommend you machine wash on warm and tumble dry low. It will be tempting to wash and dry on hot — resist this urge! Heat drying could cause delamination and shrinkage. We want your protector to last as long as possible. We do not recommend dry cleaning the mattress protector.
Do I need tools to put the Mid-Century Furniture together?
All of the tools required for furniture assembly are provided within your OkiOki box.
Does the furniture require assembly?
Minimal assembly is required for the Nightstand, 3 Drawer, and 5 Drawer Dresser. Our Bed requires 2 adults for assembly.
Why do OkiOki mattresses need a foundation?
Every mattress requires a system that supports the entire underside of the mattress. A foundation is only required with a metal bed frame. Alternatively, you could purchase a bed frame with cross-slats that would support your mattress.
(Foundation/Furniture) How do I know which bed setup is best for me?
Both are great options. This comes down to personal preference!
Can I put my mattress directly on the Metal Bed Frame?
No, the mattress requires additional support. In order to properly use the metal frame, a Box Foundation is also required. OkiOki currently offers a Box Foundation that pairs perfectly with this Metal Bed Frame.
Does the mattress need a box spring?
You do not need to use a box spring, but you will need to use some sort of foundation. If you are not using a box spring you will need to use a bed with cross-slats, a bunkie board, or anything that will serve as a foundation. 
How do I get rid of my old mattress?
There are a few options that can be used in order to get rid of an old mattress. The most cost-effective option is a charitable organization such as Habitat for Humanity or the Salvation Army. This could take up to a week but is free! Another option is recycling companies, which should be quicker but more expensive. A few examples are 1-800-GOT-JUNK, ERS Hauling Solutions, Renewable Recycling, Junk King, and LoadUp.
Does an OkiOki mattress off-gas?
Although there may be a brief “new mattress” smell, all of our foams are non-toxic and will not give off a strong off-gassing smell. If there is a faint smell, the odor should dissipate within a few days.
Do I need to keep my OkiOki box?
Nope! Once your mattress has been removed, you no longer need your box.
Can I use an adjustable base?
You can! Our mattresses are designed to work with a variety of bed frames including an adjustable base.
How long until I can sleep on my OkiOki mattress?
Although you can sleep on your OkiOki mattress right away, it could take up to 48 hours for the mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.

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