Frequently Asked Questions
Popular Questions
Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. And each of the Mid-Century Furniture Collection pieces has a 3-year warranty.
How long until I can sleep on my OkiOki mattress?
Although you can sleep on your OkiOki mattress right away, it could take up to 48 hours for the mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
How long does the OkiOki mattress take to expand?
It should happen instantly! In certain rare cases, you may need to wait 48 hours for your mattress to fully expand.Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
Product
How do I clean my Mid-Century Furniture?
We recommend cleaning with water and a soft cloth ONLY.
Do the drawers of the Mid-Century Dressers have any kind of chemical smell?
No, you should not be able to smell any lingering chemical scent. You may, however, smell the natural aromas that are inherent to wood.
Do the drawers of the Mid-Century Dressers come out completely?
Our drawer has a mechanism in order to prevent the drawer from falling. However, each can be fully removed with a little maneuvering.
Is there a center support for the Mid-Century Bed?
Yes, there are support legs in the center of the bed for the Full, Queen, and King size beds.
How far apart are the slats of the Mid-Century Bed?
This depends on the size bed you are looking to purchase.
- Queen, King, Twin XL: 3.3 inches
- Twin, Full: 2.9 inches
- Cal King: 3.6 inches
What is the weight limit the Mid-Century Bed can support?
Our bed frame can support well over 600 lbs! Note: this does not include the weight of the mattress. With our Queen, King, and CAL King sizes, the bed can support up to 800 lbs!
What is the height of the Mid-Century Bed from the floor to the slats?
It is just over 12.5” from floor to slats.
Will my mattress move around on the Mid-Century Bed? It looks like there isn’t any mechanism keeping it in place?
No, your mattress will not move around on the Mid-Century Bed. Our mattress is designed to fit perfectly within the Mid-Century Bed. In addition, the bottom of the mattress will create friction with the Bed slats, to keep it in place.
Does OkiOki provide a warranty?
Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. And each of the Mid-Century Furniture Collection pieces has a 3-year warranty.
Do OkiOki mattresses have a weight limit?
OkiOki mattresses were designed for a couple weighing 600 lb. Our mattresses are built for all different body types. Take our sleep quiz to see which mattress is best for you.
Does my mattress have to be rotated? Will it sink over time?
Our mattresses do not need to be rotated and are built to last 10 years. If your mattress is sinking, this is covered under our 10-Year warranty.
Will standard sized sheets work with my OkiOki?
Yes, all standard sheets should fit your new OkiOki mattress.
Shipping/Returns
What happens to my returned mattress?
Our intention is to recycle 100% of all returned mattresses. Where recycling is not possible, we will donate to a local charity.
What’s your return policy?
For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked! Let us know if you’re not 100% satisfied and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.
For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked! Let us know if you're not 100% satisfied and we'll arrange to have the item removed and immediately refund you in full.
Do you ship internationally?
We ship to Canada, but have not expanded beyond North America at this time.
Can you ship to an APO or PO Box?
Unfortunately, we cannot ship to an APO, PO Box, or Military address at this time.
Do you deliver on Saturday and Sunday?
Yes! We deliver our packages Monday - Saturday.
When will I receive my OkiOki mattress?
Once your order is received, our products usually ship in 1-2 business days. After your products have shipped, you can expect delivery between 5-7 business days.
Setup
Do I need tools to put the Mid-Century Furniture together?
All of the tools required for furniture assembly are provided within your OkiOki box.
Does the furniture require assembly?
Minimal assembly is required for the Nightstand, 3 Drawer, and 5 Drawer Dresser. Our Bed requires 2 adults for assembly.
Do I need a box spring or foundation with the Mid-Century Bed?
Nope. All you need is a mattress!
Why do OkiOki mattresses need a foundation?
Every mattress requires a system that supports the entire underside of the mattress. A foundation is only required with a metal bed frame. Alternatively, you could purchase a bed frame with cross-slats that would support your mattress.
(Foundation/Furniture) How do I know which bed setup is best for me?
Both are great options. This comes down to personal preference!
Can I put my mattress directly on the Metal Bed Frame?
No, the mattress requires additional support. In order to properly use the metal frame, a Box Foundation is also required. OkiOki currently offers a Box Foundation that pairs perfectly with this Metal Bed Frame.
Does the mattress need a box spring?
You do not need to use a box spring, but you will need to use some sort of foundation. If you are not using a box spring you will need to use a bed with cross-slats, a bunkie board, or anything that will serve as a foundation.
How do I get rid of my old mattress?
There are a few options that can be used in order to get rid of an old mattress. The most cost-effective option is a charitable organization such as Habitat for Humanity or the Salvation Army. This could take up to a week but is free! Another option is recycling companies, which should be quicker but more expensive. A few examples are 1-800-GOT-JUNK, ERS Hauling Solutions, Renewable Recycling, Junk King, and LoadUp.
Does an OkiOki mattress off-gas?
Although there may be a brief “new mattress” smell, all of our foams are non-toxic and will not give off a strong off-gassing smell. If there is a faint smell, the odor should dissipate within a few days.
Do I need to keep my OkiOki box?
Nope! Once your mattress has been removed, you no longer need your box.
Can I use an adjustable base?
You can! Our mattresses are designed to work with a variety of bed frames including an adjustable base.
How long until I can sleep on my OkiOki mattress?
Although you can sleep on your OkiOki mattress right away, it could take up to 48 hours for the mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
How long does the OkiOki mattress take to expand?
It should happen instantly! In certain rare cases, you may need to wait 48 hours for your mattress to fully expand.Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.
How long can my OkiOki mattress stay in the box?
We recommend opening the mattress within 30 days of receiving the order.