Frequently Asked Questions
- Queen, King, Twin XL: 3.3 inches
- Twin, Full: 2.9 inches
- Cal King: 3.6 inches
For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked! Let us know if you’re not 100% satisfied and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.
For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked! Let us know if you're not 100% satisfied and we'll arrange to have the item removed and immediately refund you in full.
While we offer everyday low prices, there are promo codes floating around the internet. We'll save you the need to Google, though. Please check out our latest offers and deals on our official promo code page. It will always feature the very best deal than anywhere else on the internet, we promise.
The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn’t able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately, Affirm’s decision is final.
Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with another payment method.
Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials—they are transmitted securely to your bank.
If Affirm asks you to link your checking account, Affirm won’t be able to offer you credit if:
1) Your bank is not listed
2) You choose not to link your checking account
3) You don’t use online banking
4) The username and/or password you provide is incorrect
5) You're unable to successfully connect your checking account
Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.
This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.
When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.
This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/
When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.
Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.
A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.
If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.
Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don’t risk missing a payment.
Follow these steps to make a payment:
- Go to www.affirm.com/account.
- Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
- Enter this security PIN into the form on the next page and click Sign in.
- After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
- Make a payment using a debit card or ACH bank transfer.