Frequently Asked Questions

In 2018 a law passed in California, Connecticut, and Rhode Island mandating all retailers to collect a small fee at check-out for each mattress & box foundation sold. These fees are intended to fund recycling efforts in each of these states. The Mattress Recycling Council (MRC), a non-profit organization established by the mattress industry, manages the program. The MRC utilizes a network of organizations to effectively pick up, transport and recycle old mattresses within the new government regulations. To learn more about the initiative, visit mattressrecyclingcouncil.org.

Our research shows nearly everyone shifts around during the night, so we set out to design a single pillow that could accommodate all sleep positions. Whether you like to sleep on your side, back, or stomach, you’ll feel supported by this pillow.

Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. Each of our Furniture Collection pieces has a 3-year warranty. And all Bedding products have a 3-year warranty.

It should happen instantly! In certain rare cases, you may need to wait 48 hours for your mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.

Unlike other companies, we know it’s easy to forget things. No need to worry– if you forgot to add your promo code, please have your order number ready, and give us a call at 1-833-OkiOki1.

The OkiOki Mattress Topper is designed to sleep cool and is made out of the same material as the cushion layer found in our OkiSoft and OkiOki Hybrid Mattresses. The Mattress Topper is filled with breathable polyurethane foam and is covered with a 100% polyester knitted fabric, ensuring that your new mattress topper will keep you cool and comfortable all night long.

Because this foam is so dense, it lasts for years. That is why our Mattress Topper comes with a 3-year manufacturer's warranty.

Most customers find that OkiOki mattresses fit their needs without the use of a topper to provide additional softness.
If you find that after breaking in the mattress over a couple of weeks it’s still a bit too firm for your sleeping preferences, adding a mattress topper can give you that extra support you've been looking for. This helps you keep your existing mattress while making it softer and more comfortable to lie on, leading to a more restful night’s sleep.

Because foundations and box springs are no longer necessary, platform beds are a cost-efficient alternative and require fewer accessories to make an attractive, comfortable sleep setup.

If you struggle with restless nights or squeaky springs, switching to the flatter profile of a platform bed may offer relaxing firmness. Slatted styles ventilate your mattress, reducing the buildup of allergens and mildew. Many platform bed frames also sit low to the ground, making a bed-skirt unnecessary and allowing children to climb up with ease.

A platform bed is an alternative bed frame that features a supportive surface in the form of a solid, raised platform of slats that the mattress directly rests upon. It negates the need for a box spring like that of a traditional frame. The slats are usually built into the frame, but some beds come with a removable slatted rack. Platform beds are often sold without headboards and footboards, making it easy to customize any bed that accommodates attachment hardware. If you are always searching for more space, look for storage beds with drawers built into the platform or headboard shelving that can be attached to the platform.

We specifically designed our mattresses so they would sleep cool, and we designed a protector that would do the same.

To ensure a cool, pleasant sleep environment, our team also chose a breathable film to keep airflow at a maximum. In the protector, the protective film is sandwiched by a polyester knit fabric — the same material used in premium athletic wear to keep people cool when they're breaking a sweat. It has an integrated spacer layer, so air flows through it easily to keep things nice and breezy.

Purchasing a protector means you have the intention of preserving your investment by ensuring it won't be damaged. This is different than a pad, which generally implies changing the comfort of the bed. We leaned toward the former since we already love the feel of our mattresses!

We recommend cleaning with water and a soft cloth ONLY.

No, you should not be able to smell any lingering chemical scent. You may, however, smell the natural aromas that are inherent to wood.

Our drawer has a mechanism in order to prevent the drawer from falling. However, each can be fully removed with a little maneuvering.

Yes, there are support legs in the center of the bed for the Full, Queen, and King size beds.

This depends on the size bed you are looking to purchase.

• Queen, King, Twin XL: 3.3 inches
• Twin, Full: 2.9 inches
• Cal King: 3.6 inches

Our bed frame can support well over 600 lbs! Note: this does not include the weight of the mattress. With our Queen, King, and CAL King sizes, the bed can support up to 800 lbs!

It is just over 12.5” from floor to slats.

No, your mattress will not move around on the Mid-Century Bed. Our mattress is designed to fit perfectly within the Mid-Century Bed. In addition, the bottom of the mattress will create friction with the Bed slats, to keep it in place.

OkiOki mattresses were designed for a couple weighing 600 lb. Our mattresses are built for all different body types. Take our sleep quiz to see which mattress is best for you.

Yes! Every mattress has a 10-year warranty. The Box Foundation and Metal Bed Frame have a 5-year warranty. Each of our Furniture Collection pieces has a 3-year warranty. And all Bedding products have a 3-year warranty.

Our mattresses do not need to be rotated and are built to last 10 years. If your mattress is sinking, this is covered under our 10-Year warranty.

Yes, all standard sheets should fit your new OkiOki mattress. 

• All of our foams have CertiPUR-US® and OEKO-TEX® certifications that ensure they are safe and non-toxic.

• CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).
• OEKO-TEX® approved means that our products are safe for the environment and free of banned Azo colourants, formaldehyde, pentachlorophenol, cadmium, nickel, and numerous other harmful chemicals.

Our mattresses are designed with memory foam that does not transfer movement.

All Hybrid mattresses are 11” high and all memory foam mattresses are 10” high.

The following dimensions apply across all of our hybrid mattress options:

Twin- 39 x 75 x 11
Twin XL- 39 x 80 x 11
Full- 54 x 75 x 11
Queen- 60 x 80 x 11
King- 76 x 80 x 11
Cali King- 72 x 84 x 11

The following dimensions apply across all of our memory foam mattress options:

Twin- 39 x 75 x 10 
Twin XL- 39 x 80 x 10
Full- 54 x 75 x 10
Queen- 60 x 80 x 10
King- 76 x 80 x 10
Cali King- 72 x 84 x 10

OkiEasy:

Twin - 58.3 
Twin XL - 61.14
Full - 79.97
Queen - 96.65
King - 121.55
Cali King - 124.3

OkiFlex:

Twin - 56.12
Twin XL - 58.54
Full - 78.76
Queen - 92.84
King - 114.4
Cali King - 121.88

OkiSoft:

Twin - 37.73
Twin XL - 39.42
Full - 50.6
Queen - 59.18
King - 75.9
Cali King - 77.66

OkiFirm:

Twin - 39.58
Twin XL - 40.7
Full - 52.8
Queen - 64.24
King - 78.32
Cali King - 80.52

Although this number may vary depending on how often you use your mattress and how well you take care of it, our OkiOki mattresses are designed with long-term durability and made to last 10 years.

Check out our mattress comparison page to see what is inside each of our mattresses.

Shipping is free within the Continental US.

Our intention is to recycle 100% of all returned mattresses. When recycling is not possible, we will donate to a local charity. 

For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked! Let us know if you’re not 100% satisfied and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.

For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked! Let us know if you're not 100% satisfied and we'll arrange to have the item removed and immediately refund you in full. 

We ship to Canada, but have not expanded beyond North America at this time.

Unfortunately, we cannot ship to an APO, PO Box, or Military address at this time.

We deliver our packages Monday - Saturday.

Once your order is received, our products usually ship in 3-5 business days. After your products have shipped, you can expect delivery between 5-10 business days.

**Due to an increased demand in the e-commerce industry and current FedEx and UPS delays, your order may arrive up to 14-21 days after the time of purchase. We appreciate your patience and continued support of our products.**

Unfortunately, we are unable to 100% guarantee an exact shipping date due to the use of a third party for shipping.

By the UPS, FedEx, or other carrier's tracking number provided.

You do not need to be home for your delivery.

We have a warehouse located in Milton, Ontario, that houses some of our best-selling products, allowing us to ship those items for FREE to our Canadian customers. Shipping information will be available at the checkout, and you can also contact info@okioki.com for more information regarding our shipping policy in Canada.

Our return policy in Canada is the same as in the United States. For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked, and at no cost to you! Let us know if you’re not 100% satisfied, and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.

For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked, and at no cost to you! Let us know if you're not 100% satisfied, and we'll arrange to have the item removed and immediately refund you in full.

While we offer everyday low prices, there are promo codes floating around the internet. We'll save you the need to Google, though. Please check out our latest offers and deals on our official promo code page. It will always feature the very best deal than anywhere else on the internet, we promise.

*offers cannot be used on gift cards or already discounted items*

Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.

Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number. Affirm then uses this information to verify your identity and make an instant loan decision. Loan decisions are based not only on your credit score, but also on several other data points.  This means that you may be able to obtain financing from Affirm even if don’t have an extensive credit history.

Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.

If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN, or requesting a photo of your ID. Affirm takes these steps, in some cases, to counter fraud and provide the most accurate credit decision they can.

The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn’t able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately, Affirm’s decision is final.

Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.

Affirm isn’t always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can’t be changed and must be made upon confirming your loan and before the loan offer expires.

Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with another payment method.

Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials—they are transmitted securely to your bank.

If Affirm asks you to link your checking account, Affirm won’t be able to offer you credit if:

1) Your bank is not listed

2) You choose not to link your checking account

3) You don’t use online banking

4) The username and/or password you provide is incorrect

5) You're unable to successfully connect your checking account

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.   

When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/

When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.  

The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fees.  

Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.

A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.

If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.

Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don’t risk missing a payment.

Follow these steps to make a payment:

1. Go to www.affirm.com/account.
2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
3. Enter this security PIN into the form on the next page and click Sign in.
4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
5. Make a payment using a debit card or ACH bank transfer.

Refunds can be processed up to 365 days from the date your order is placed.

You cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.

A refund credit appears in your account within three to ten business days, depending on your bank’s processing time.

The OkiOki Mattress Topper comes with a removable cover, allowing for ease of washing.
Once the cover is removed, we recommend you machine wash on warm and tumble dry low. It will be tempting to wash and dry on hot — resist this urge! Heat drying could cause delamination and shrinkage. We want your mattress topper cover to last as long as possible. We do not recommend dry-cleaning the mattress topper cover.

Cleaning the inner foam is easy:

Step 1: Unzip the Mattress Topper cover and remove the inner foam.
Step 2: Fill a spray bottle with one part Mild Laundry Detergent and two parts warm water. Shake the spray bottle to mix the solution.
Step 3: Spray the entire surface of the urethane foam. Flip it over and repeat on the other side. Once you've finished spraying both sides, let the detergent solution set for 20 to 30 minutes.
Step 4: Wipe the detergent solution off with a damp washcloth. Do not spray with water.
Step 5: Allow the material to air dry, but avoid direct sunlight. Depending on how wet your urethane foam is, it may take 24 hours to several days to completely dry.

Most deep-pocket sheets can accommodate a mattress that's up to 22 inches in height, while normal ones can stop as short as 11 inches. Carefully stretch the fitted sheet on top of the mattress topper. Once all four corners of your bed are secure, tuck the fitted sheets into the side of your mattress.

To keep in mind, this mattress topper adds an addition 2 inches to the top of the mattress.

OkiOki Mattresses come as follows:
- The OkiSoft and OkiFirm Mattresses are 10 inches tall
- The OkiEasy and OkiFlex Mattresses are 11 inches tall

For those who want to try the topper pad first before they invest in new sheets, we suggest placing an extra sheet just around the mattress topper and then placing it on top of your mattress as it is. That way you can at least try it out without having this additional expense.

Since even the most meticulous individuals can spill occasionally, and our skin and hair oils lead to color changes over time, knowing how to care for your upholstered bed will protect your purchase for years to come. Vacuum and steam clean fabric regularly to keep your upholstered bed frame as clean if possible. Applying fabric cleaner spray clears away odors and freshens your space. Blot, don’t rub, stains, and clean with mild soap and water.

Because foundations and box springs are no longer necessary, platform beds are a cost-efficient alternative and require fewer accessories to make an attractive, comfortable sleep setup.

If you struggle with restless nights or squeaky springs, switching to the flatter profile of a platform bed may offer relaxing firmness. Slatted styles ventilate your mattress, reducing the buildup of allergens and mildew. Many platform bed frames also sit low to the ground, making a bed-skirt unnecessary and allowing children to climb up with ease.

100% cotton, open-ended pillowcases. Using another fabric blend or material may take away the cooling effect of the pillow. Do not use pillow protectors since they will take away the cooling effect of the pillow. Pillow protectors are also not needed since the OkiPillow is washable and dryable.

Cleaning the pillow is easy:
Step 1: Pretreat Obvious Stains with stain remover or Heavy Duty HE Laundry Detergent. Work in the stain remover with a soft brush and allow to work for at least fifteen minutes before washing the entire pillow.
Step 2: Unzip the pillow cover and remove the inner pillow filling.
Step 3: Place both in the washing machine and wash with cool water and a mild detergent (1 or 2 teaspoons) on the gentle cycle. Run the rinse cycle twice.
Step 4: Fluff the pillow before placing into the dryer. Tumble dry low to medium heat with dryer balls (or clean tennis balls).

Yes, it’s best to fluff your pillow often (daily, if possible) to keep it looking and feeling fresh. Our pillow’s fill is specifically designed so that it can be revived and returned to its original puffiness with just a quick fluff.

We recommend washing the mattress protector before using it for the best fit on your bed. Please note this could take multiple washes.

For best results, we recommend you machine wash on warm and tumble dry low. It will be tempting to wash and dry on hot — resist this urge! Heat drying could cause delamination and shrinkage. We want your protector to last as long as possible. We do not recommend dry-cleaning the mattress protector.

All of the tools required for furniture assembly are provided within your OkiOki box.

Minimal assembly is required for the Nightstand, 3 Drawer, and 5 Drawer Dresser. Our Bed requires 2 adults for assembly.

Nope. All you need is a mattress!

Every mattress requires a system that supports the entire underside of the mattress. A foundation is only required with a metal bed frame. Alternatively, you could purchase a bed frame with cross-slats that would support your mattress.

Both are great options. This comes down to personal preference!

No, the mattress requires additional support. In order to properly use the metal frame, a Box Foundation is also required. OkiOki currently offers a Box Foundation that pairs perfectly with this Metal Bed Frame.

You do not need to use a box spring, but you will need to use some sort of foundation. If you are not using a box spring you will need to use a bed with cross-slats, a bunkie board, or anything that will serve as a foundation. 

There are a few options that can be used in order to get rid of an old mattress. The most cost-effective option is a charitable organization such as Habitat for Humanity or the Salvation Army. This could take up to a week but is free! Another option is recycling companies, which should be quicker but more expensive. A few examples are 1-800-GOT-JUNK, ERS Hauling Solutions, Renewable Recycling, Junk King, and LoadUp.

Although there may be a brief “new mattress” smell, all of our foams are non-toxic and will not give off a strong off-gassing smell. If there is a faint smell, the odor should dissipate within a few days.

Nope! Once your mattress has been removed, you no longer need your box.

You can! Our mattresses are designed to work with a variety of bed frames including an adjustable base.

Although you can sleep on your OkiOki mattress right away, it could take up to 48 hours for the mattress to fully expand. Don't be alarmed if it feels too firm at first, it can take up to a month for the fabric to loosen, allowing you to feel your mattress's intended softness.

We recommend opening the mattress within 30 days of receiving the order.

Place your new OkiOki mattress on your bed frame, then, use your OkiOki opener to cut the plastic packaging around your mattress. Lay the mattress out flat on your bed frame and wait for it to expand. It may take up to 48 hours to reach its full height but you can sleep on your new mattress right away.