Frequently Asked Questions
Popular Questions
Product
If you find that after breaking in the mattress over a couple of weeks it’s still a bit too firm for your sleeping preferences, adding a mattress topper can give you that extra support you've been looking for. This helps you keep your existing mattress while making it softer and more comfortable to lie on, leading to a more restful night’s sleep.
If you struggle with restless nights or squeaky springs, switching to the flatter profile of a platform bed may offer relaxing firmness. Slatted styles ventilate your mattress, reducing the buildup of allergens and mildew. Many platform bed frames also sit low to the ground, making a bed-skirt unnecessary and allowing children to climb up with ease.
To ensure a cool, pleasant sleep environment, our team also chose a breathable film to keep airflow at a maximum. In the protector, the protective film is sandwiched by a polyester knit fabric — the same material used in premium athletic wear to keep people cool when they're breaking a sweat. It has an integrated spacer layer, so air flows through it easily to keep things nice and breezy.
- Queen, King, Twin XL: 3.3 inches
- Twin, Full: 2.9 inches
- Cal King: 3.6 inches
Try our sleep analysis quiz to find out which mattress we think would be best suited for you. If you don’t want to take our sleep quiz you can find general recommendations below. Don’t forget that no matter what you choose, you get 365 nights to try it out. If you aren’t satisfied, we make it easy for you to return your mattress and purchase a new one that will be a better fit.
|
OkiSoft |
OkiEasy |
OkiFlex |
OkiFirm |
|
|
Sleep position |
Side |
Side / Stomach |
Back / Stomach |
Back |
|
Firmness Preference |
Soft, plush feel |
Soft, but supportive feel |
Supportive feel |
Firm feel |
- All of our foams have CertiPUR-US® and OEKO-TEX® certifications that ensure they are safe and non-toxic.
- CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).
- OEKO-TEX® approved means that our products are safe for the environment and free of banned Azo colourants, formaldehyde, pentachlorophenol, cadmium, nickel, and numerous other harmful chemicals.
All Hybrid mattresses are 11” high and all memory foam mattresses are 10” high.
The following dimensions apply across all of our hybrid mattress options:
Twin- 39 x 75 x 11
Twin XL- 39 x 80 x 11
Full- 54 x 75 x 11
Queen- 60 x 80 x 11
King- 76 x 80 x 11
Cali King- 72 x 84 x 11
The following dimensions apply across all of our memory foam mattress options:
Twin- 39 x 75 x 10
Twin XL- 39 x 80 x 10
Full- 54 x 75 x 10
Queen- 60 x 80 x 10
King- 76 x 80 x 10
Cali King- 72 x 84 x 10
OkiEasy:
Twin - 58.3
Twin XL - 61.14
Full - 79.97
Queen - 96.65
King - 121.55
Cali King - 124.3
OkiFlex:
Twin - 56.12
Twin XL - 58.54
Full - 78.76
Queen - 92.84
King - 114.4
Cali King - 121.88
OkiSoft:
Twin - 37.73
Twin XL - 39.42
Full - 50.6
Queen - 59.18
King - 75.9
Cali King - 77.66
OkiFirm:
Twin - 39.58
Twin XL - 40.7
Full - 52.8
Queen - 64.24
King - 78.32
Cali King - 80.52
Shipping/Returns
For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked! Let us know if you’re not 100% satisfied and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.
For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked! Let us know if you're not 100% satisfied and we'll arrange to have the item removed and immediately refund you in full.
Once your order is received, our products usually ship in 3-5 business days. After your products have shipped, you can expect delivery between 5-10 business days.
**Due to an increased demand in the e-commerce industry and current FedEx and UPS delays, your order may arrive up to 14-21 days after the time of purchase. We appreciate your patience and continued support of our products.**
By the UPS, FedEx, or other carrier's tracking number provided.
Our return policy in Canada is the same as in the United States. For our mattresses and foundations, we offer a 365-night trial period to make sure our product is the one for you, giving you the option of returning your mattress, no questions asked, and at no cost to you! Let us know if you’re not 100% satisfied, and we’ll arrange to have the item removed and immediately refund you in full. Each mattress returned will then be donated to a local charity or recycled.
For our Mid-Century Collection, we offer a 100-night trial period to make sure our product is the one for you, giving you the option of returning your Bed, Nightstand, 3 Drawer Dresser, or 5 Drawer Dresser, no questions asked, and at no cost to you! Let us know if you're not 100% satisfied, and we'll arrange to have the item removed and immediately refund you in full.
Financing
While we offer everyday low prices, there are promo codes floating around the internet. We'll save you the need to Google, though. Please check out our latest offers and deals on our official promo code page. It will always feature the very best deal than anywhere else on the internet, we promise.
*offers cannot be used on gift cards or already discounted items*
The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn’t able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately, Affirm’s decision is final.
Although Affirm is continually adding support for additional banks, they aren’t able to connect to every bank at the present time. We apologize for the inconvenience. If you’re unable to connect your bank, you’ll need to complete your purchase with another payment method.
Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials—they are transmitted securely to your bank.
If Affirm asks you to link your checking account, Affirm won’t be able to offer you credit if:
1) Your bank is not listed
2) You choose not to link your checking account
3) You don’t use online banking
4) The username and/or password you provide is incorrect
5) You're unable to successfully connect your checking account
Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.
This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.
When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.
This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/
When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.
Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.
A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.
If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.
Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don’t risk missing a payment.
Follow these steps to make a payment:
- Go to www.affirm.com/account.
- Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
- Enter this security PIN into the form on the next page and click Sign in.
- After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
- Make a payment using a debit card or ACH bank transfer.
Setup
Once the cover is removed, we recommend you machine wash on warm and tumble dry low. It will be tempting to wash and dry on hot — resist this urge! Heat drying could cause delamination and shrinkage. We want your mattress topper cover to last as long as possible. We do not recommend dry-cleaning the mattress topper cover.
Cleaning the inner foam is easy:
Step 1: Unzip the Mattress Topper cover and remove the inner foam.
Step 2: Fill a spray bottle with one part Mild Laundry Detergent and two parts warm water. Shake the spray bottle to mix the solution.
Step 3: Spray the entire surface of the urethane foam. Flip it over and repeat on the other side. Once you've finished spraying both sides, let the detergent solution set for 20 to 30 minutes.
Step 4: Wipe the detergent solution off with a damp washcloth. Do not spray with water.
Step 5: Allow the material to air dry, but avoid direct sunlight. Depending on how wet your urethane foam is, it may take 24 hours to several days to completely dry.
To keep in mind, this mattress topper adds an addition 2 inches to the top of the mattress.
OkiOki Mattresses come as follows:
- The OkiSoft and OkiFirm Mattresses are 10 inches tall
- The OkiEasy and OkiFlex Mattresses are 11 inches tall
For those who want to try the topper pad first before they invest in new sheets, we suggest placing an extra sheet just around the mattress topper and then placing it on top of your mattress as it is. That way you can at least try it out without having this additional expense.
If you struggle with restless nights or squeaky springs, switching to the flatter profile of a platform bed may offer relaxing firmness. Slatted styles ventilate your mattress, reducing the buildup of allergens and mildew. Many platform bed frames also sit low to the ground, making a bed-skirt unnecessary and allowing children to climb up with ease.
Step 1: Pretreat Obvious Stains with stain remover or Heavy Duty HE Laundry Detergent. Work in the stain remover with a soft brush and allow to work for at least fifteen minutes before washing the entire pillow.
Step 2: Unzip the pillow cover and remove the inner pillow filling.
Step 3: Place both in the washing machine and wash with cool water and a mild detergent (1 or 2 teaspoons) on the gentle cycle. Run the rinse cycle twice.
Step 4: Fluff the pillow before placing into the dryer. Tumble dry low to medium heat with dryer balls (or clean tennis balls).
For best results, we recommend you machine wash on warm and tumble dry low. It will be tempting to wash and dry on hot — resist this urge! Heat drying could cause delamination and shrinkage. We want your protector to last as long as possible. We do not recommend dry-cleaning the mattress protector.
